SolePHuel Collections™ Apparel Policy
Effective Date: July 2025
At SolePHuel Collections™, we are deeply committed to delivering exclusive, made-to-order pieces that blend soulful innovation with high-quality luxury. As a small business utilizing a print-on-demand model, each item is produced just for you—crafted with intention, not mass production.
Please read our standard policy below before placing your order.
1. Order Processing & Fulfillment
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All items are made-to-order through our print-on-demand production partners.
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Please allow 7–14 business days for production before shipping.
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Orders cannot be modified or canceled once they are in production.
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During high-volume seasons or holidays, production timelines may be extended.
2. Shipping & Delivery
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We ship domestically across the U.S. and offer international shipping where available.
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Standard shipping times vary by location but generally range from 3–7 business days after fulfillment.
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Tracking information will be emailed once your item has shipped.
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We are not responsible for delays caused by carriers, customs, or incorrect addresses provided at checkout.
3. Returns & Exchanges
Due to the custom, made-to-order nature of our products:
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All sales are final. We do not offer returns or exchanges for size, color, or buyer’s remorse.
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If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with photos and order details at solephuel@sjlifestylebrand.com.
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Approved replacements will be processed promptly at no additional charge.
4. Quality Assurance
We work with trusted production partners who meet our quality standards. However, slight variations in color, placement, or sizing may occur due to the print-on-demand process. This is not considered a defect but part of the uniqueness of handcrafted apparel.
5. Sizing & Fit
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We provide detailed sizing charts on each product page.
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As a luxury fit brand, our silhouettes are fashion-forward and may vary in cut and feel.
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Please review all size information carefully prior to purchase, or contact us for fit guidance.
6.Community Privacy & Confidentiality Statement
At SolePHuel, privacy isn’t a feature — it’s a promise. When you enter the Sole Circle, you’re stepping into sacred ground. What’s shared here — stays here.
We take your trust seriously. Any personal information, journal entries, posts, comments, or private interactions within the SolePHuel community are confidential and secure. Your voice, your truth, and your healing journey are protected. We do not sell, share, or distribute your information to third parties. Period.
Everything said, written, or expressed inside this space is locked in the Sole Circle Vault — accessible only to the community and team members essential to maintaining the safety and integrity of our platform.
This is a closed community built on mutual respect, intentional connection, and unshakable discretion. By participating, you agree to uphold the same level of care and confidentiality we commit to you.
Welcome to a space where you can breathe, share, and be—protected and heard.
7. Customer Support
Questions? Feedback? Custom inquiries?
We’re happy to help. Contact us at:
solephuel@sjlifestylebrand.com
(571) 535-4770
8. Intellectual Property
All designs, logos, and content are the intellectual property of SolePHuel Collections™. Unauthorized reproduction or use of our brand materials is strictly prohibited.
9. Policy Updates
We reserve the right to update or modify this policy at any time without prior notice. Please review before ordering to ensure you are up to date.
Thank you for supporting a soul-fueled small business. Your purchase is not just a product—it’s a piece of the journey.
SolePHuel Collections™
Where fashion meets function and luxury lives bold.
Customer Support Hours; We’re here to help during our business hours:
Monday – Friday: 10:00 AM – 4:30 PM
Saturday: Closed
Sunday: Closed